Device Repair &
Replacements Made Easy

 

Device make/manufacturer, model, and IMEI number

Account holder contact information

Details about what happened to your device

Deductible payment (if applicable)

Manage your claims on the go with Xfinity Mobile Care app

  • File and track your claims with ease
  • Get instant support 7 days a week
  • Access tons of curated tips and quick fixes for your devices

Download now to unlock your benefits!

Smart Phone Repair

In-Store Repair

If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.

Replace My Device

Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.

Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality.

When to expect your replacement device:

Claims approved on Delivery Date
Monday - Thursday by 7 p.m. ET Next Day
Friday by 7 p.m. ET Following Monday
Saturday by 12 a.m. ET Following Tuesday
Sunday by 12 a.m. ET Following Tuesday

*Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.

File, continue, or track a claim
for your mobile device.