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Program Info


Hardware Service

You're covered if your device experiences a mechanical or electrical failure after the device's manufacturer or pre-owned warranty expires.

Accidental Damage

Drops? Cracks? Spills? Your device will be repaired or replaced if it’s accidentally damaged.2

Loss & Theft

Lost or stolen device? Get a replacement device shipped to you as soon as next-business-day so you can reconnect quickly.1,2

No-fee Early Upgrades

Upgrade to the latest smartphones and tablets after 50% of your financed device is paid off.3

Pocket Geek® Suite

Make the most of your smart devices with Pocket Geek® Mobile by Assurant and Pocket Geek® Privacy. Access unlimited tech support, up to 50GB of secure backup, plus protect your personal information online, across devices, and operating systems.

Smart Device Setup

Need help setting up your new or replacement device? Schedule a personalized live support session for help setting up your device, transferring data, and more.

For more details on limits and other restrictions for the Spectrum Mobile Protection Plan, see FAQs, Spectrum Mobile Protection Plan brochure and Terms and Conditions.

The Spectrum Mobile Protection Plan terms and conditions and all related communications will be delivered by email. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-877-875-4282.


1 Accidental damage (including unlimited smartphone screen-only repair and back-glass-only repair) and loss/theft claims are subject to a Service Fee/Deductible. Terms and conditions apply.

2After claim approval.

3 The no-fee early upgrades benefit only applies to Android customers who are enrolled in a protection plan. Customers with Apple smartphones do not pay an upgrade fee regardless of protection plan enrollment.

Property insurance (for lost and stolen coverage) is underwritten by American Bankers Insurance Company of Florida. The Service Contract Provider is Federal Warranty Service Corporation in all states, except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. These companies operate under the trade name Assurant.